Professional Background & Experience
Professional Background
With 13 years of progressive IT experience, I bring a unique perspective that combines deep technical understanding with strategic project leadership. My career progression from hands-on technical roles to senior project management positions gives me a comprehensive view of the entire software development lifecycle.
Technical Foundation:
Software Testing & QA (2+ years) – Quality assurance and test automation, understanding of testing frameworks and quality gates
Desktop Support & IT Operations (1+ years) – End-user support, troubleshooting, and operational IT experience
Project Management Excellence:
6+ years as IT Project Manager across Banking, Insurance, Gaming, and Technology sectors
15+ major implementations including enterprise platforms, mobile/web applications, and system migrations
Multi-industry experience: Insurance (2 years), Banking & Finance (3 years), Gaming (5 years), IT Services (2 years)
This technical foundation allows me to speak fluently with development teams, anticipate technical challenges, understand QA requirements, and bridge the gap between business stakeholders and technical delivery teams—a critical advantage in fast-paced startup environments.
Project Portfolio & Experience
Methodology: Agile/Scrum | Duration: 7 months | Team: Cross-functional
Challenge: Legacy DOS-based property valuation system causing inefficiencies and poor user experience.
Solution: Led end-to-end delivery of a modern Property Valuations Web application, managing the full tech-stack upgrade and integrating external databases and document management systems.
Results:
Improved process efficiency by 65% for consultants and clients
Reduced valuation turnaround times by 90% through automated workflows
Eliminated paper-based processes with stand-alone web app for non-private banking clients
Delivered faster, more reliable access through database integration
Enterprise Policy Administration System Migration | Old Mutual
Methodology: Hybrid (Agile/Waterfall) | Duration: 2 years | Team: Multi-team coordination
Challenge: Mission-critical insurance system replacement requiring zero downtime and complete data integrity.
Solution: Directed end-to-end migration to new Policy Administration System (PAS), coordinating cross-team efforts, managing proactive risk mitigation, and leading pilot rollout across 9 regional offices.
Results:
Achieved 100% integration success with zero downtime
75% usability satisfaction rate post-deployment
Reduced financial impact on existing insurance products by 30%
On-time pilot deployment across all regions
Microsoft Dynamics 365 CRM Implementation | BDO
Methodology: Agile | Duration: 6 months | Technologies: D365, Data Integration, Workflow Automation
Challenge: Replace legacy CRM system and implement automated workflows for enhanced lead and opportunity management.
Solution: Managed complete D365 CRM adoption including data migration, integration with existing data sources, and automated workflow implementation for requirements documentation, resource allocation, and budgeting.
Results:
Successfully migrated all legacy CRM data to D365
Eliminated manual processes through workflow automation
Enhanced lead and opportunity management workflows
Improved collaboration between business and development teams
SAGE 300 ERP Implementation | BDO
Methodology: Waterfall | Duration: 6 months | Team: Internal + Third-party consultants
Challenge: Implement enterprise-wide ERP system with full module integration and seamless data migration.
Solution: Led end-to-end ERP implementation coordinating module integration, third-party consultations, user acceptance testing, and comprehensive data migration planning.
Results:
Successful integration with internal systems
Complete data migration with integrity validation
Full user training and adoption
On-time, on-budget delivery
Smart City Mobile & Web Platform | Waterfall City
Methodology: Agile/Scrum | Duration: 12 months | Platform: Android, Web, NetSuite Integration
Challenge: Build integrated Android and web applications for smart city operations with NetSuite integration.
Solution: Led end-to-end delivery of mobile and web apps, developing booking systems, calendar tools, and campaign management features with seamless smart city systems integration.
Results:
Reduced issue resolution time by 40%
Increased user adoption by 60%
Delivered integrated booking, calendar, and campaign tools
Seamless NetSuite integration for operational efficiency
Compliance & Risk Management Platform | Think Digital
Methodology: Agile | Duration: 12 months | Focus: Compliance, Automation, Risk Management
Challenge: Create digital compliance platform with dynamic risk-rating and automated onboarding workflows.
Solution: Delivered comprehensive compliance platform with risk assessment automation and streamlined customer onboarding processes.
Results:
Improved customer onboarding speed by 35%
Reduced compliance errors by 50%
Automated risk-rating workflows
Enhanced regulatory compliance tracking
Bitrix 24 CRM Implementation and Adoption | Siyakha
Methodology: Hybrid | Duration: 4 months | Scope: Multi-regional deployment
Challenge: Implement CRM solution across three regional offices with full user adoption and process automation.
Solution: Led planning and execution of Bitrix24 CRM adoption, managing vendor negotiations, requirements alignment, and automated workflow implementation.
Results:
100% user onboarding across all regional offices
Eliminated 8 manual processes through automation
On-budget delivery with complete vendor management
Improved operational efficiency through workflow optimization
Other Project and Software QA Experience
Banking, Insurance & Financial Services (First National bank)
Automated Client Communications Systems | FNB Life – Implemented automated correspondence systems (letters, emails, SMS) for multiple insurance products, reducing manual processing and improving client engagement
Regulatory Compliance Projects | FNB Life – Delivered FSB Conduct of Business Return automation and Cooling-off Period compliance implementation, ensuring adherence to Long-term Insurance Act requirements
Document Management Integration | FNB Life – Implemented enterprise-wide document indexing and upload system integrated with branch banking systems and ECM, streamlining claims processing
Complaints Management Workflow | FNB Life – Built complaint tracking system in call center workflow, improving complaint resolution transparency and regulatory compliance
BAU & Enhancement Streamlining | FNB Life – Reduced service desk backlog from 140 to 36 tickets per month through process optimization and bi-weekly deployment cycles
Mobile & Web Applications Software Implementations
Mobile Horse Racing Forecasting App | Think Digital – Delivered mobile application for racing statistics and punter profiles with full project lifecycle management
Android Sales Application | Think Digital – End-to-end development of field sales app for client interaction, sales capture, and payment processing
Analytics Web Application | Think Digital – Built BI and data analytics platform displaying market trends for interior design retailers
Process Improvement & Operations
Digital Excellence Program | Barloworld – Facilitated excellence metrics workshops, documented group action plans, and managed stakeholder engagement for digital transformation initiative
API Version Upgrade | Barloworld – Managed API migration with resource planning, risk mitigation, and stakeholder reporting
Ad-hoc WordPress Projects & Enhancements| Siyakha – Managed testing and delivery of WordPress sites for SMMEs including BAU and enhancement requests
Software Testing & Quality Assurance Management
Insurance Automation Testing Framework | iLab – Led design and implementation of automation testing frameworks for finance system and policy management applications
Performance Testing Programs | iLab – Managed performance testing initiatives for external clients, ensuring system scalability and reliability
Clients I've Helped
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